We want you to feel confident when purchasing from us, and we stand behind the quality of every product we offer. Because our products are health supplements, certain return conditions apply to ensure safety, hygiene, and compliance with South African regulations.

1. Cooling-Off Period (Online Purchases)

In line with South African consumer protection laws, you are entitled to return your order within 7 days of delivery if you change your mind.

To qualify:

• The product must be unused, unopened, and in its original sealed packaging
• The return must be initiated within 7 days of receiving your order

Please note:

• Return shipping costs for change-of-mind returns are the responsibility of the customer

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

• Opened or used supplements
• Products with broken seals
• Any item not in its original condition

This policy ensures the safety and wellbeing of all our customers.

Defective or Incorrect Products

If you receive a product that is:

• Defective
• Damaged
• Incorrect
• Not as described

You are entitled to a remedy in terms of the Consumer Protection Act within 6 months of purchase.

You may choose:

• A full refund
• A replacement
• An exchange

In these cases:

• We will cover all return shipping costs

Refund Process

Once your return has been received and inspected:

• You will be notified of approval
• Approved refunds will be processed within 7–10 business days
• Refunds will be issued via your original payment method

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us to arrange the process.

How to Request a Return

To initiate a return, please contact us at:
[Insert your email address]

Include:

• Your order number
• Reason for return
• Clear photos (if product is damaged or incorrect)

We will guide you through the next steps.

Our Commitment to You

We are here to support you. If you are unsure about a product before purchasing, we encourage you to reach out — we’re happy to help you choose what’s right for your body and your journey.

Please note: This policy is in accordance with South African consumer protection legislation and does not limit your statutory rights.